Gentle Solutions For Busy Families
Safe, gentle baby essentials that comfort your little one and make everyday parenting easier.
Frequently Asked Questions
How does SoothedBaby help parents in their everyday lives?
At Soothed Baby, we’re dedicated to making parenting simpler, calmer, and more joyful. Our thoughtfully designed baby products support comfort, safety, and convenience, helping parents spend less time stressing and more time bonding with their little ones.
How do SoothedBaby products make life easier for parents and babies?
Our range is created to bring comfort and peace of mind to both parents and babies. From sleep to daily care, our products are designed to save time, reduce worry, and create a smoother, more restful routine for your family.
Where are you located?
Our head office is located in Darwin, NT, Australia
How much does shipping cost?
Shipping is free on all orders over $50 within Australia.
How long does shipping take?
2-7 working days from the date your order is processed, depending on your location and current shipping conditions. We strive to deliver your order as quickly as possible.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at soothedbabyco@gmail.com
Our operating times are Monday to Friday, 9AM - 6:30PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Soothed Baby, our mission is simple - to support parents and new parents across Australia by providing safe, thoughtful, and reliable baby products that simplify daily routines, create comfort at home, and make parenting a calmer, more enjoyable, and confidence-filled experience for every family.
Fast, Free & Secure Shipping Australia Wide
At SoothedBaby, we believe comfort for you and your little one shouldn’t have to wait. That’s why we offer fast, free shipping Australia-wide on orders over $50.
Every product is carefully packed and delivered straight to your door, so you and your baby can start enjoying easier, more peaceful days and nights sooner.