Frequently Asked Questions
Are SoothedBaby bassinets safe for newborns?
Absolutely. Each bassinet meets strict Australian safety standards and uses only non-toxic, baby-safe materials. With sturdy construction and breathable mesh sides, you can keep your newborn close, knowing they’re resting safely by your side.
Will SoothedBaby bassinets help my baby sleep better?
Yes! Our bassinets are designed to create a calm, womb-like environment that helps your baby feel secure and settled. The gentle rocking motion and breathable sides promote deeper, longer sleep, so both you and your little one rest easier every night.
How is the SoothedBaby Bassinet different from other bassinets?
Unlike bulky or basic models, the SoothedBaby Bassinet is designed with modern parents in mind - lightweight, foldable, and adjustable for easy bedside use. It gives your baby a cozy, breathable space while making night-time care effortless.
Where are you located?
Our head office is located in Darwin, NT, Australia
How much does shipping cost?
Shipping is free on all orders over $50 within Australia.
How long does shipping take?
2-7 working days from the date your order is processed, depending on your location and current shipping conditions. We strive to deliver your order as quickly as possible.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at soothedbabyco@gmail.com
Our operating times are Monday to Friday, 9AM - 6:30PM AEST. We aim to respond within 24 hours during weekdays.